Privacy Policy

General provisions

This Privacy Policy (hereinafter — the Policy) has been developed in accordance with the Law of the Republic of Kazakhstan "On Personal Data and Its Protection" and applies to all personal data that the travel company Toor (hereinafter — the Operator) may receive from the user when visiting the website toor.kz, using its services, as well as when contacting via the WhatsApp messenger or email.

By using the Toor website and services, the user expresses consent to the terms of this Policy. If the user disagrees with the terms, the user must stop using the website.

What data we collect

The Operator may collect the following personal data:

• Name and contact phone number — when contacting us in the WhatsApp messenger, by email or by phone.
• Email address — when contacting us by email.
• Data transmitted automatically — IP address, browser type, operating system, date and time of visit, cookies (more details in the "Cookie and analytics" section).

The Operator does not collect special categories of personal data (racial, political, religious affiliation, health status) without the user's explicit consent.

Purposes of personal data processing

Personal data is processed for the following purposes:

• Provision of services — booking tours, excursions, transfers, organizing trips around Kazakhstan and Zhetysu (Semirechye).
• Feedback — responding to inquiries, tour consultations, clarifying order details.
• Marketing communications — informing about special offers, promotions and news (only with the user's consent).
• Improving service quality — analyzing behavior on the website to optimize the interface and content.

Legal grounds for processing

Personal data processing is carried out on the basis of:

• User consent — when sending messages or using the website.
• Contractual obligations — to fulfill booking and tourism service commitments.
• Requirements of the legislation of the Republic of Kazakhstan — in cases provided for by the Law "On Personal Data" and other regulatory acts.

Transfer to third parties

The operator does not transfer personal data to third parties, except in the following cases:

• Service partners — hotels, guides, transport companies, insurance organizations necessary to fulfill the order.
• Government authorities — upon request in accordance with the legislation of the Republic of Kazakhstan.
• Analytics services — Google Analytics, Yandex.Metrica (data is anonymized).

In all cases, data transfer is carried out with confidentiality maintained and only to the extent necessary to achieve the stated purposes.

Cookies and analytics

The toor.kz website uses cookies and similar technologies to:

• Ensure the website operates — technically necessary cookies.
• Collect statistics — analytics cookies (Google Analytics, Yandex.Metrica) to analyze traffic and user behavior.
• Improve user experience — remembering preferences.

The user can disable cookies in their browser settings, but this may affect the functionality of the website. By continuing to use the website, the user consents to the use of cookies.

User rights

The user has the right:

• To access data — to request information about what personal data is being processed.
• To rectification — to demand clarification or correction of inaccurate data.
• To deletion — to withdraw consent to processing and demand deletion of data if it is no longer needed for the purposes of processing.
• To restriction of processing — in cases provided for by law.

To exercise these rights, a request must be sent to the e-mail info@toor.kz or to the address: 118 Shevchenko St, Almaty. The operator is obliged to respond within 10 business days.

Data retention period

Personal data is stored no longer than necessary for the purposes of processing, but no less than the period established by the legislation of the Republic of Kazakhstan (for example, for contracts — 5 years). After the purposes are achieved or consent is withdrawn, the data is destroyed within 30 days.

Contacts for inquiries

For all questions related to the processing of personal data, the user may contact:

• Email: info@toor.kz
• Phone: +7 (708) 507 00 95
• Address: 118 Shevchenko St, Almaty

Policy Changes

The operator reserves the right to make changes to this Policy. The new version takes effect from the moment it is published on the toor.kz website, unless otherwise provided by law. We recommend checking this page periodically for changes.