Public Offer

Toor, hereinafter — the Company, publishes this public offer, which constitutes an adhesion agreement, addressed to any capable person — an individual, sole proprietor or legal entity, hereinafter — the User / Client, for the conclusion of an agreement on the terms set out below, in accordance with the legislation of the Republic of Kazakhstan.

1. Terms and parties

• Service / Website / toor.kz — the Company's information and advertising internet resource, located on the domain https://toor.kz/, including the website, pages, request forms, phone numbers, messengers, WhatsApp, CRM, call tracking, widgets, advertising, SEO materials and other communication channels intended to inform Users about travel services and to technically organize communication between the User and one or more independent Contractors.
• Company — Toor, the owner of the Website, domain, software and technical infrastructure, channels for attracting inquiries, advertising and SEO materials. The Company creates, develops, SEO-promotes, technically supports and provides access to the Website. The Company does not provide Clients with travel, excursion or transport services, is not a tour operator or travel agent, does not book hotels or air tickets, does not rent out travel equipment and is not a party to the agreement for the provision of travel services between the Client and the Contractor.
• User / Client — a capable individual, sole proprietor or legal entity using the Website to obtain information about services, tours, Contractors and/or to contact them.
• Contractor / Partner — an independent person (tour operator, travel agent, guide, tour guide, driver, holiday camp, sole proprietor, LLP) that independently organizes tours, excursions, provides transport, accommodation or equipment rental to the Client based on its own resources, qualifications, permits and a separate agreement with the Client.
• Request — an inquiry from the User / Client submitted via the Website, a phone call, WhatsApp, a messenger, a feedback form, an online booking system or another communication channel. A Request is not an agreement for the provision of services with the Company.
• Service / Tour — a tourist trip, hike, excursion, transportation or provision of accommodation, information about which is posted on the Website.
• Acceptance — the full and unconditional acceptance of the terms of this offer by the User / Client, expressed by any action aimed at using the Website: a call, sending a request, requesting a tour program, a message in a messenger or providing personal data.
• Agreement — an agreement between the User / Client and the Company concluded by adhesion to this offer.

2. Adhesion to the offer and changes

2.1. This document is a public offer. Using the Website, making a call, sending a request or any other contact through the Website's channels constitutes acceptance of this offer.

2.2. From the moment of acceptance, the User / Client is deemed to have adhered to this offer.

2.3. The Company has the right to make changes to this offer. The current version is posted on the Website. Continued use of the Website after a new version is posted constitutes the User's / Client's consent to such changes.

2.4. If the User / Client does not agree with the terms of this offer, they must stop using the Website and the communication channels posted on the Website.

3. Subject of the agreement

3.1. The Company provides the User / Client with access to the information and advertising resource toor.kz and the technical ability to send an inquiry to one or more travel service Contractors.

3.2. The Company does not organize tours, does not create routes, does not conduct safety briefings, does not carry out passenger transportation and does not control safety on the route.

3.3. All travel and excursion services are provided exclusively by the Contractor, which independently determines the program, route, timing, cost, type of transport and physical fitness requirements for participants. The procedure for paying for and cancelling a tour is set out in Sections 11 and 12 of this offer.

3.4. The information on the Website is for information, advertising and reference purposes. The final terms, including booking confirmation and the exact tour price, are determined by the Contractor after processing the inquiry.

4. Design Features of the Site and Advertising Materials

4.1. The User / Client understands and agrees that the Site may contain commercial, advertising, SEO-optimized, and informational materials about tours, including route descriptions, approximate prices, schedules, photos of locations, information about difficulty levels, reviews, and other elements typical of a travel agency website.

4.2. The placement of such materials does not mean that the Company itself acts as a tour operator, trip organizer, safety guarantor, or party to a contract for the provision of tourism services.

4.3. Materials on the Site may be prepared based on open sources, SEO texts, or advertising descriptions.

4.4. Services are provided by the Executor (guide, driver, company) that actually accepted the Client's request, confirmed the booking, accepted payment, and/or started fulfilling the tour program.

4.5. The use on the Site of the Toor brand, phrases such as "our guides," "our transport," "our tours," guarantees of comfort, and other commercial elements is due to SEO promotion (lead generation) requirements and does not change the Company's legal role as the owner of an information and advertising resource.

5. One or More Executors

5.1. The Company has the right to arrange the transfer and/or routing of Requests to one or more Executors.

5.2. Different destinations (one-day tours, multi-day hikes, jeep tours, city excursions, bus rentals, booking of recreation areas) may be transferred to different Executors specializing in a particular type of recreation.

5.3. The Company has the right to change the composition of Executors and to distribute requests by dates, availability of free spots in groups, availability of transport, or other criteria.

5.4. Liability to the Client is borne by the Executor that actually entered into relations with the Client for organizing the tour.

6. Licenses, Permits, and Qualifications

6.1. The Executor is independently responsible for having a license for tour operator activity (if applicable), permits for passenger transportation, passes to border zones, permits to visit national parks and nature reserves, as well as for the qualifications of tour guides.

6.2. The Executor is independently responsible for tourist insurance if this is provided for by law or the terms of the tour.

6.3. The Company has the right to request supporting documents from the Executor but is not a supervisory authority in the tourism sector.

6.4. The obligation to verify the Executor's status, the availability of licenses, the technical condition of transport, and the availability of insurance rests with the Client.

7. Procedure for Providing Services

7.1. After submitting a Request, the Client's further interaction takes place directly with the Executor.

7.2. The Executor independently conducts group gathering, safety briefings, equipment checks, vehicle operation, and accompaniment of Clients on the route.

7.3. The Executor independently issues vouchers, contracts for the provision of tourism services, tickets, receipts, and other documents.

7.4. The Company does not accompany tourist groups, does not monitor schedule compliance, and does not provide technical support on the route in the event of force majeure.

7.5. The Executor has the right to change the route or cancel the tour unilaterally in the event of worsening weather conditions or the emergence of safety threats.

8. Obligations of the User / Client

8.1. The Client is obliged to truthfully inform the Executor about their health condition, chronic diseases, physical fitness, and availability of necessary medications before the start of the tour.

8.2. The Client is obliged to adequately assess their physical capabilities before choosing an active, mountain, or hiking tour.

8.3. The Client must follow the rules of conduct on the route, the requirements of the guide/instructor, safety regulations, and environmental protection laws.

8.4. The Client must independently ensure they have suitable equipment (mountain footwear, clothing) if the equipment is not provided by the Provider.

8.5. The Client must pay for the Provider's services on the day the service is provided, before the tour starts, as set out in clause 11.4. If the Client decides not to take the tour, the Client notifies the Provider via WhatsApp (in the chat where the booking was confirmed), if possible no later than 24 hours before the tour starts (clause 12.1).

9. Obligations of the Company

9.1. The Company undertakes to ensure the availability of the toor.kz Website and communication channels with reasonable technical reliability.

9.2. The Company has the right to carry out SEO promotion, update tour programs, configure booking forms, and route leads.

9.3. The Company has the right to moderate information posted on the Website, reviews, tour listings, and photos at its own discretion.

9.4. The Company is not obliged to monitor the actual conduct of the tour, check the condition of the Provider's transport, or participate in resolving disputes over refunds.

10. Obligations of the Provider

10.1. The Provider must provide accurate information about tour programs, difficulty levels, prices, and safety conditions.

10.2. The Provider must have a first aid kit, communication equipment in remote areas, and trained personnel to act in emergency situations.

10.3. The Provider is solely responsible to Clients and government authorities for quality, safety, refunds, taxes, and fiscalization.

10.4. The Provider may not claim to Clients that the Company is the tour organizer.

11. Cost and Payments

11.1. Use of the Website is free for the Client.

11.2. Approximate prices, promotions, and other commercial offers on the Website are for reference only until confirmed by the Provider.

11.3. The final cost of the tour is determined by the Provider and communicated to the Client when the booking is confirmed via WhatsApp. No prepayment is required to book.

11.4. Payment for tours, excursions, or equipment rental is made by the Client directly to the Provider on the day the service is provided, before the tour starts — via Kaspi, by bank card or in cash.

11.5. The Company does not accept payment and is not a payment agent or a guarantor of refunds. The obligation to issue receipts and tickets lies with the Provider.

11.6. The Website is funded through the rental of requests (lead generation) or advertising.

12. Guarantees

12.1. The Client may cancel a tour without any penalties or deductions: no prepayment is charged, so cancellation is free of charge for the Client. The Client is asked to notify the Provider of the cancellation via WhatsApp no later than 24 hours before the tour starts; later notice does not result in any penalties either.

12.2. The Company provides no guarantees or compensation for a ruined vacation.

12.3. If the Provider cancels the tour (including on the grounds set out in clause 7.5 or due to insufficient group size), the Provider notifies the Client via WhatsApp and offers to reschedule it to another date. Rescheduling or alternatives are agreed between the Client and the Provider. Since payment is made on the day of the tour, cancellation by the Provider before the tour starts does not entail any costs for the Client.

13. Travel Risks and Force Majeure

13.1. The Client understands and acknowledges that active recreation involves risks: weather conditions, rockfalls, injuries, altitude sickness, road accidents, vehicle breakdowns, tick bites.

13.2. Risks include tour cancellations due to emergency services bans or road closures.

13.3. Responsibility for safety on the route lies solely with the Contractor.

14. Liability and Risk Allocation

14.1. The Company is not a tour operator or a transport company.

14.2. The Company is not liable for the actions, violations, qualifications of guides, condition of transport, and obligations of Contractors.

14.3. The Company is not liable for harm to the Client's health or property (injuries, lost luggage, damaged equipment).

14.4. The Company is not liable for the Client's losses (missed flights, forced accommodation, poor-quality meals).

14.5. Full responsibility for safety lies with the Contractor.

15. Claims Procedure

15.1. All claims regarding tour quality, safety, transport, meals, and refunds are addressed to the Contractor.

15.2. The Company may assist with communication by providing the Contractor's contacts or request logs.

15.3. A complaint to the Company does not create an obligation for the Company to refund money or compensate for damages.

16. Personal Data and Communications

16.1. The Client consents to data processing for the operation of the Site and routing leads to the Contractor.

16.2. Name, phone number, tour preferences, and number of people are transferred to the Contractor.

16.3. The Company has the right to store call recordings for quality control of requests.

17. Reviews and Public Statements

17.1. The Client has the right to leave reviews about the Site's operation (interface convenience).

17.2. Reviews about tour quality are addressed to the Contractor. The Client has no right to accuse the Company of ruining their vacation.

17.3. The Company has the right to demand removal of reviews that distort the Company's role.

18. Informational Nature of Materials

18.1. Tour programs on the site are for SEO-informational purposes and may be changed by the guide due to weather.

18.2. The Company is not liable for discrepancies between views and photos on the site.

19. Access Restriction and Abuse

19.1. The Company may restrict access in cases of spam or fake bookings.

19.2. Requests with inaccurate data are not processed.

20. Final provisions

20.1. Disputes regarding tour refunds are resolved with the Contractor.

20.2. In all other matters, the parties are governed by the legislation of the Republic of Kazakhstan.

21. Company details

Toor
Republic of Kazakhstan, Almaty